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Selling Professional Services
A complete guide to winning and keeping clients ethically, from the first call to agreed terms. Learners complete exercises at each stage, and their progress is saved as they go.
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- Making the first contactModule 1
- Identifying client needsModule 2
- Tailoring your proposalModule 3
- Handling objections and closingModule 4
- Negotiating termsModule 5
Management Skills
Leading, motivating and delegating, for new and established managers in financial and professional firms.
Time Management
Planning, prioritising and protecting time for the work that matters most to clients.
Creativity
Practical techniques for generating ideas and solving problems in the workplace.
Persuasion & Influence
Making the case and bringing colleagues and clients with you, without relying on authority.